Why on earth do you guys want my email and phone number when I book?
Quick Answer
Hey, don't worry, we're not trying to become your new pen pals or your late-night texting buddies! But here's the deal: Your email is the magical carrier pigeon we use to send you a confirmation, arrival instructions (no, not to Narnia, just to our place), terms and conditions (which is less boring than it sounds, we promise), and a handy-dandy link to manage your booking. It's also the portal through which we'll beam you the info for our space-age virtual rooms, if you're into that kind of thing.
Your email won't be used for any other purpose unless you willingly, consciously, and bravely opt-in for our newsletter during the booking process. And if you do that, you'll join the ranks of the enlightened, gaining access to updates on our most diabolical escape room puzzles, exclusive offers, and some pretty hilarious escape room memes. We swear, our newsletter is cooler than it sounds.
As for your phone number? That's our bat-signal. We'll only use it if there's an issue directly related to your booking – like if we accidentally trapped our game master in the medieval dungeon room again. It happens more than we'd like to admit…
Detailed Information
Why We Need Your Contact Information:
Email Address Uses:
-
Booking Confirmation
- Instant confirmation with details
- Booking reference number
- Date, time, and location
-
Pre-Visit Information
- Directions and parking info
- Waiver links
- What to expect guide
- Arrival instructions
-
Booking Management
- Link to modify reservation
- Rescheduling options
- Add/remove participants
-
Post-Visit (Optional)
- Thank you message
- Link to review platforms
- Photos if we took them
Phone Number Uses:
- Emergency Contact Only
- Last-minute closures
- Severe weather affecting operations
- Booking issues requiring immediate attention
- You're late and we're checking if you're coming
Privacy Commitment:
- Never sell or share your information
- No spam calls or texts
- Marketing only with explicit opt-in
- Secure storage of all data
- Can request deletion anytime
Newsletter (Optional):
- Separate opt-in during booking
- New room announcements
- Special promotions
- Escape room tips and news
- Easy unsubscribe anytime
What We DON'T Do:
- Random marketing calls
- Share with third parties
- Add to lists without permission
- Send non-booking related texts
Your contact info is essential for smooth operations and emergency situations only!