Back to all FAQs
When do I need to pay - at booking or when we arrive?
Quick Answer
Payment is required at the time of booking to secure your reservation. Think of it like calling dibs on the last slice of pizza - you gotta claim it now! Your payment reserves the room, ensures our Game Masters are scheduled and ready for your arrival, and guarantees no one else can snatch your time slot. So unfortunately, you can't just waltz in and pay at the door like it's a movie theater. But hey, at least you'll have the peace of mind knowing your escape adventure is locked in!
Detailed Information
Payment Policy:
When Payment Is Required:
- Full payment must be made at the time of booking
- Credit card is processed immediately upon reservation
- No payment is accepted or required on arrival
- Your booking confirmation serves as proof of payment
Why We Require Advance Payment:
- Reserves your specific time slot exclusively for your group
- Ensures Game Masters are scheduled and arrive before your event
- Blocks the room and resources from being booked by others
- Allows us to properly staff and prepare for your experience
- Guarantees your reservation is confirmed and protected
Accepted Payment Methods:
- All major credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards with credit card processing
- Digital payment methods through our booking system
Payment Security:
- Secure payment processing through our encrypted booking system
- Immediate email confirmation upon successful payment
- Transaction details included in confirmation email
For Group Bookings:
- One person can pay for the entire group
- Same payment policy applies regardless of group size
- Payment is per room, not per person
Refund Information:
- Full refund available for cancellations 48+ hours in advance
- See our cancellation policy for complete details
Payment at booking ensures we're ready to provide you with an amazing experience from the moment you arrive!