Shipping and Returns

Effective date: October 2026

This policy covers merchandise ordered on escapetech.rocks, such as The Hardest 9 Piece Puzzle, which comes with its gold-trimmed cube case.

When your order ships

We print every puzzle to order in Salem, Oregon, and ship it within 5 business days (Monday through Friday, not counting holidays) after your payment goes through. If we ever can’t ship in that time, we’ll email you before the deadline with a new ship date and the option to cancel for a full refund.

Shipping

We ship with USPS Ground Advantage to all 50 states and Washington, DC. Most packages arrive 2 to 5 business days after they ship. The shipping charge is calculated from your ZIP code and the number of puzzles, and you see it, along with any sales tax and your total, before you pay. We email your tracking number as soon as your order ships. We don’t ship outside the United States yet.

Free pickup in Salem

Choose pickup at checkout and skip the shipping charge. We’ll email you when your order is ready, usually within 5 business days. Pick it up in our Downtown lobby at 388 State Street, Suite 300, Salem, during our open hours, and give us your order number.

30-day returns

Not for you? You can return your order within 30 days of delivery or pickup for a refund of the purchase price. Email us at escapetech@escapetech.rocks with your order number first, and we’ll reply with where to send it. Return shipping is paid by the customer unless the order arrived damaged or we made a mistake, and the original shipping charge isn’t refunded in that case either. We refund your original payment method within 5 business days of receiving the return; your bank may take a few more days to post it.

Damaged, missing, or lost

If your puzzle arrives damaged, a piece is missing, or your package never shows up, email us within 30 days of the expected delivery date with your order number (and a photo if something is damaged). We’ll send a replacement or give you a full refund, including shipping.

Changes and cancellations

Need to change your address or cancel? Contact us before your order ships and we’ll update it or cancel it for a full refund.

Sales tax and limits

We collect sales tax where the law requires it, and it’s shown at checkout. Puzzles are limited to 10 per customer.

Questions

Email escapetech@escapetech.rocks or call (971) 433-2120. Our Terms and Conditions and Privacy Policy also apply.