Privacy Policy

Effective date: October 2026

Escape Tech Enterprises, Inc. (“Escape Tech”, “we”, “us”) operates escape room venues in Salem, Oregon and the website escapetech.rocks. This policy describes what we collect, how we use it, and who we share it with.

What we collect

When you book with us we collect your name, email address, phone number, and payment details (processed by our booking and payment providers; we do not store full card numbers). Our website also uses cookies and similar technologies that record how the site is used: the pages you view, your browser and device type, your IP address, and, if you arrive from one of our ads, the click identifier the ad platform adds to the link.

How we use it

We use your information to operate your booking (confirmations, reminders, schedule changes, and responses to your questions), to fill and deliver your orders, to run our business, and to measure how well our website and advertising are working. We do not sell your personal information.

Online orders

When you order merchandise on our website, we collect your name, email address, phone number, and shipping address (or that you’re picking up in our lobby). You pay on our page through Stripe, our payment processor; we never see or store your full card number. Stripe also calculates any sales tax from your address. We use your order details to fill and deliver your order, email you about it (confirmation, shipping, and pickup notices), and handle returns, and we share your name and shipping address with the U.S. Postal Service to deliver your package. We keep order records as long as we need them for accounting and tax purposes. Stripe and the Postal Service handle this information under their own privacy policies.

AI support chat

The support chat on our website is an automated AI assistant, not a person. What you type and the assistant’s replies are processed by Anthropic, the AI provider that runs it, and saved by us so we can answer you, look into any problem you report, and improve the assistant. We use your IP address and a random chat ID stored in a cookie to keep each conversation together and to prevent abuse, and the chat uses Cloudflare Turnstile, which checks your browser (including your IP address) to keep out automated abuse. We also note which page of our site you used the chat on. We delete chat transcripts after 180 days and keep only short summaries without your personal details, which show us what visitors ask for. Please don’t type payment card numbers or other sensitive information into the chat. Anthropic and Cloudflare handle this information under their own privacy policies.

If you ask the chat to look up or change a booking, or for a payment receipt, it asks for your booking number and the email address you booked or paid with, and uses them only for that request: to find and change the booking, or to check them against the payment records our payment processor, Stripe, keeps for that booking and show you a link to Stripe’s receipt page. To stop misuse, we keep a record of these lookups for 7 days, with your email address and IP address hashed (one-way scrambled) so they can’t be read back.

Analytics and advertising

We use Google Analytics to understand how visitors use the site. We also use advertising tools from X (formerly Twitter) and Microsoft Advertising. They record visits and booking activity so we can see whether our ads lead to bookings.

When you book, we send X a record of the purchase so it can be matched to an ad: the booking reference and total, the experience and number of players, the ad click identifier if there is one, your IP address, and hashed (one-way scrambled) versions of your email address and phone number. We do not send X your name, your payment details, or your email address or phone number in readable form.

These companies handle this information under their own privacy policies. If you have an X account, you can adjust how X uses information like this for advertising in your X privacy settings. Blocking cookies in your browser limits what our website collects.

Text messaging

If you opt in to text messages, we send only booking-related messages (confirmations, reminders, and replies to your questions). Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Text-message opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Contact

Questions about this policy: escapetech@escapetech.rocks or (971) 433-2120.