Frequently Asked Questions
General Questions
Are masks currently required?
No
How do you accommodate extremely large groups?
We have three rooms and can run them all at the same time concurrently and can run them throughout the day. This allows us to support about 100 people per day. Each physical room supports up to six (6) people and each remote room supports up to fifteen (15) people. Please email or call us to set up a special schedule for you group.
Why can't I book a reservation right now?
Reservations must be placed in advance to ensure a staff member is available for your booking time, a room is available and not currently being serviced. On occasion, we may be able to provide a room immediately so feel free to call us or walk in and inquire but in general, you can expect to book at least 6 hours in advance.
Can I see an image of what the rooms look like?
Yes. Most of the images at the top of every page on this site were taken at our facilities and in our rooms.
Do you facilitate special requests?
Yes! We have had marriage proposals, baby reveals, birthdays, etc... We can also accommodate special schedules and tme slots so please call us to discuss.
How old do you have to be?
We do not have an age limit. However, the rooms are designed for adults and you really need to be at least 12 years old to get the most out of the experience.
Do participants under the age of 14 need to be accompanied by an adult?
Yes, and you must have a waiver signed by a parent or legal guardian if under the age of 18.
Are babies, toddlers and very young children allowed in the rooms?
Yes, so long as they are held by an adult during the entire time if under 7 years old. We must ask them to exit the room if this is not possible and may wait in the lobby with an adult. Some rooms contain small parts and may be dark at times so this is a safety issue.
Will there by any scary moments during the time in the room?
No, the rooms are not designed to scare you, but there will be some artificial noise and certain rooms may be dark at times.
Is food or alcohol allowed?
No.
How long does each event last?
Most commonly, your entire experience will last about 80 minutes. 15 minutes to check in, 60 minutes in the room and a 5 minute closing.
When are you open?
Escape room bookings are available Tue - Sun 11am to 7:45pm. Gaming Lounge times are more extended to support tournaments and special celebrations.
Is there anyone else in the room with us?
Only the people in your group are in the escape room with you. If you would like one of our staff to game with you in our gaming lounge or want technical support, we may be in the gaming lounge with you at your request.
Is there video and audio recording while we are in the room?
Yes.
What is the typical success rate?
You'll have to come try a room to find out. Each room is unique and not any harder or easier than the others. It depends on how your group works together.
What is your cancellation policy?
You may cancel a reservation at any time for a full refund so long as at least 48 hours notice is provided from the time your room is scheduled. Please email us if you need to cancel a reservation and be issued a full refund.
What happens if we are late for our reservation?
We'll try to accommodate you as best we can. Staff will need to be available and other bookings may run up against yours so you'll typically have less time to complete the room if you are late, so you'll definitely want to arrive 15 min early.
Do I need to provide the names of every peron in a group in order to book a room?
No. This optional information helps us contact anyone if necessary, but is not required to book a room.
Why do I need to provide an email and phone number during booking?
The email is where we send a confirmation email with booking details, instructions and terms. The email is also where you can find the link to the downloads and conference info for our remote rooms. The email is not used for any other purpose unless you explicitly opt-in for our newsletter during the booking process. The phone number is only used in case we need to reach you for an issue directly pertaining to your booking.
Do you allow booking per person, or only per room?
Only per room. The entire room is yours and you are only in the room with people in your group.
When booking, it asks for names of participants but what if I don't have this information?
This is fine. Just fill in the info you do know. So long as your group is no larger than 6 people when you arrive for on-site physical rooms, you will be fine. We collect this info in case we need to contact anyone as well as send booking information out. It is not used for any other purpose.
Are waivers required?
Yes. This is a requirement of our insurance provider. You can print them ahead of time from our site or we can give you one when you arrive.
Do you have any on-site physical escape rooms that support more than 6 people?
Two are in development for a late Summer 2021 launch date.
Remote / Virtual Experiences
How do remote escape room experiences work?
You'll receive an emailed Zoom link for your group as well as a printable map of the room with your confirmation email. Your group will be greeted by two of our staff to get orientated with the room, go over rules, and how the game is played. You'll be able to interact with the staff members to control what and how you see the room, ask for clues, and perform tasks.
Are they really fun?
Yes. We have had many positive reviews from people that have been through our remote rooms. Please see our Google reviews for yourself!
How many people can participate in a remote escape room?
Fifteen (15), however we recommend no more than seven (7) connections. Ideally, you use 3-4 iPads, tablets, or desktop computers with a microphone and camera for the best experience but even phones will work. While you can have more than seven, you'll need to understand and accept that your experience may be degraded with more than seven connections, as people tend to start talking over each other. It also helps to establish designated people that speak on behalf of others for larger groups.
Are remote rooms for large groups available?
We can help you book multiple room(s) that run back-to-back. Each room is $139 regardless of the number of connections, however see our previous note above for recommended limits. Please call or email us and we'll set this up for you. It involves creating custom booking windows (dates/times) that work for you so you can book from this website. Each room needs 15 minutes between bookings. See the next note below for available rooms.
How many remote rooms are available?
Three of our rooms work as both physical and remote rooms.
What happens if everyone or the hosts get disconnected during a remote room?
We will pause the game for up to five minutes as we reestablish the connection. After five minutes, a full refund will be issued if the connection cannot be reestablished.
What happens if we have some people late or that have connection issues?
We will try to accommodate you as best we can, however we may require that the game still start on time even if not all participants are ready.
Where is my Zoom link?
It's at the top of your confirmation email. If you do not see one, please call or email us.
Gaming Lounge Questions
What happens if we need technical support?
The staff running the room are gamers too. We will help you.
Will we pay for time troubleshooting technical issues?
No. Any time spent addressing technical issues will be added to your booking at no cost. However, you will not be credited for time spent configuring a game that is running properly, so make sure you know how to use and configure the game once it's running.
How do we play any game we want?
During booking, you will specify the game, and platform (PC, XBox Series X or Playstation 5) you want to use. If that game is not able to be loaded onto that system, we will notify you and refund your booking.
How do gaming accounts work?
Each system has a dedicated Escape Tech account. This account is used for everything such as Discord, logging in, and downloading games. This let's you get playing quickly. You are also able to log into your game/platform with your own account to access your library, settings, etc.
Can I download and play more games than the one we requested during booking?
Yes. However you must do so with your own account and be aware that time spent downloading is not credited and the download speed is not guaranteed.
Do we have to specify a game that we want to play during booking?
Yes, however you have the choice not to play it and play something else.
Are special hours available for gaming?
Yes. Just email or call us.
Do you support left-handed players?
Yes.